REMOTE TECHNICAL WORKERS

Customer challenge

Remote workers from a variety of industries brave hostile environments to perform critical activities. Engineers conducting well-head maintenance, fixing mining machinery or attending to outages on remote grids work in some of the world’s most remote regions and do essential jobs that help companies function. In these regions there is often a lack of reliable cellular connectivity. This means communicating back to base to send data diagnostics, to ask for technical guidance or to ask for medical help can be impossible.

The consequence of not being able to send data diagnostics back to base might be that a company is not able to tell there is a problem with a pipeline. The inability to get realtime technical guidance means that an expert will need to be flown in to mend a fault. The result of not being able to call for medical help could be far worse.

Our solution

To ensure you stay connected, you need the most reliable land connectivity solution. Inmarsat’s BGAN provides data and voice connectivity and works everywhere for people who work everywhere. Created for safety services and trusted by militaries globally, BGAN uses Inmarsat’s L-band satellite constellation, which provides up to 99.9% uptime, in any continental location aside from the far poles, even in adverse weather conditions such as heavy rain, where other satellite types can struggle.

With BGAN, you can supply your remote teams with a portable, dependable and affordable way of transferring data and staying in contact with colleagues, no matter how remote. Available in a range of compact, affordable, rugged and highly portable terminals that are smaller than a laptop, BGAN allows remote workers to quickly get connected, without the need for any technical expertise. All you need to do is point your BGAN at the satellite to produce a Wi-Fi hotspot you can use to connect to your laptop or smart device, enabling use of the internet for applications such as video collaboration, web browsing, email and voice.

With Standard IP data speeds of up to 492kbps and streaming speeds from 32bps to 800kbps, our BGAN services can also support other smart devices, such as wearable headsets. This can help bring subject matter experts thousands of miles away to the root of the problem, ensuring remote technical workers can respond to issues efficiently and safely. 

Our global partner network are experts in utilising our BGAN service to support the right solution for your needs – no matter where you and your remote workers are located.

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